Police Contact Centre Workforce Management Solution Available through the Buying Solutions Framework

18 April 2011

Reducing Contact Centre Costs through Workforce Optimisation

Ubertas, in partnership with Hitachi Consulting can now supply the GMT Planet Workforce Management Solution to the UK Police Service through the Buying Solutions framework.

Our GMT Planet solution provides police forces the ability to accurately predict the staff levels required in their contact centres at all times. Armed with this information we can automatically build shift patterns to ensure staff levels in the contact centre are fully optimised. This in turn means that staff costs can be greatly reduced, and the contact centre is always staffed at the right level to best serve the public.

Significant Reduction in Overtime Costs

Already operational and proven in a number of UK police forces, our Workforce Management solution has a solid track record in delivering success to our customers. For instance, at one UK police force the overtime costs were reduced by over 80% following the implementation of our solution.

Reduced Employee Turnover

Our solution also reduces the burden on contact centre supervisors by allowing staff to perform self-service shift requests, along with automatic shift swaps, meaning that as
far as possible employees are far more likely to be able to work the shifts that suit them best without compromising the operation of the contact centre. With staff now better able
to manage their shifts the morale improves and staff attrition rates are reduced.

Reduced Supervisor Overhead

In addition the burden on supervisors for shift scheduling and staff management is significantly reduced meaning that supervisors can take on additional responsibilities, or
over time the ratio of supervisors to staff can be reduced.

Planning

With an accurate picture of the overall staff levels needed in the contact centre, resourcing levels required now and in the future can be much more accurately predicted, meaning that forces can make better decisions and also drive cost savings and efficiencies.

Using Buying Solutions

With the solution already implemented in multiple forces throughout the UK, it is now available through our Buying Solutions partner Hitachi Consulting UK, reducing the burden and cost of the procurement process.

The GMT Planet solution is already implemented at West Midlands Police, Humberside Police, Sussex Constabulary, Hertfordshire Constabulary, Lancashire Constabulary, Norfolk Constabulary and South Yorkshire Police

Highlights

• Predict staffing levels with over 98% accuracy
• Reduce overtime costs by up to 80%
• Ensure your Contact Centre staff levels are always optimised
• Reduce employee attrition rates
• Reduce staff costs
• Accurately plan your required staff levels
• Available on a Buying Solutions framework

About Ubertas

Ubertas is a technology services and business solutions Company focussed on the delivery of the latest proven IT Support & Managed Services and Information Management technologies that enable our clients to increase efficiency, accelerate growth and manage risk.

We tailor our services and solutions to match the specific challenges faced by our customer to add value to their businesses giving them a genuine competitive advantage. 

Our people, industry and domain expertise and ability to deliver quality services and business solutions are the cornerstones on which our company is established, and service delivery excellence is at the heart of all we do.

Contact Us

Email: info@ubertas.co.uk

Telephone: +44 (0)161-932-1460

Web: www.ubertas.co.uk

 

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